FAQs
HOW CAN I PLACE AN ORDER?
Simply choose your desired product on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.
We will prepare your order and notify you once it has been shipped.
HOW LONG WILL MY ORDER TAKE TO SHIP?
Orders from NuvoraNeck typically ship within 3–5 business days.
For international orders, transit may take an additional 1–2 weeks, depending on the destination and carrier.
MY TRACKING NUMBER IS NOT WORKING. WHAT SHOULD I DO?
It may take 1–2 business days for tracking information to appear in the carrier’s system after your order has been shipped.
If your tracking number is still not working after a few days, please contact the shipping carrier or reach out to us at support@nuvoraneck.com for assistance.
I NEED HELP WITH A LATE ORDER.
Orders from NuvoraNeck typically ship within 3–5 business days.
For international orders, transit may take an additional 1–2 weeks.
If your order has not arrived after 5 business days for domestic orders or 15 business days for international orders, please contact us at support@nuvoraneck.com and our support team will assist you.
PAYMENTS
What types of payment do you accept?
We accept Visa and Mastercard.
When will my card be charged?
Your card will be charged immediately after your order has been successfully placed.
HOW SAFE IS MY PERSONAL INFORMATION?
At NuvoraNeck, we take reasonable measures to protect your personal information when you browse, shop, and complete a purchase on our store.
Your payment information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used for secure online payment processing.
Your credit card information is used only to complete the requested transaction and is handled securely by our payment providers.
STILL NEED HELP?
If you have any questions about your order, payment, shipping, or anything else, please contact us at: