SHIPPING POLICY
At NuvoraNeck, we understand the importance of receiving your order as quickly and efficiently as possible.
ORDER PROCESSING
We aim to process orders within 1–2 business days, subject to payment verification and product availability.
Orders are not typically processed or shipped on weekends or public holidays.
Please note that during periods of high demand, order processing may take slightly longer.
SHIPPING TIMES
Shipping costs and estimated delivery times may vary depending on:
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Your delivery destination
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The shipping method available
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The shipping carrier
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Local customs or postal delays
International orders may require additional transit time.
Please note that estimated delivery times are estimates and cannot be guaranteed, as delays may occasionally occur outside of our control.
SHIPPING ADDRESS
All orders are shipped to the delivery address provided during checkout.
Please carefully check your:
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Full name
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Street address
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Apartment or unit number, if applicable
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City
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Postal or ZIP code
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Country
before submitting your order.
NuvoraNeck cannot be held responsible for orders that are lost, delayed, returned, or undeliverable because an incorrect or incomplete shipping address was provided by the customer.
CHANGING YOUR SHIPPING ADDRESS
If you need to change your delivery address, please contact us as soon as possible at:
We will do our best to make the requested change.
However, once an order has been processed or shipped, we may no longer be able to modify the delivery information.
TRACKING INFORMATION
When tracking information is available, it will be sent to the email address associated with your order.
Please allow up to 1–2 business days after receiving your tracking number for the carrier's tracking system to update.
DELAYED OR LOST ORDERS
Shipping carriers may occasionally experience delays due to weather, customs processing, high shipment volumes, or other circumstances outside of our control.
If you believe your order is significantly delayed or lost, please contact us and include your order number.
Our support team will assist you in reviewing the available tracking information.
CONTACT US
If you have any questions regarding your order or shipping, please contact:
NuvoraNeck Customer Support
support@nuvoraneck.com